Do I need a reservation?
Calling ahead never hurts, but reservations are not required. Reserving in advance ensures that your unit will be ready when you arrive with your belongings.
Can I reserve a storage space in person, on the phone, or online?
Yes, reservations can be made by phone, email, on our website, or in person up to 30 days in advance.
What happens if I cancel a reservation?
You may cancel or change a reservation by phone, email, on our website, or in person. There is no cancellation/change penalty.
Where can I find a list of storage facility sizes?
Click on “Storage Resources” and then click on “Size Guide”
What is drive-up access?
A drive-up unit is accessible through a roll-up, garage-style door, directly from a driveway. It is generally on the first floor and allows for easy storage of large and heavy items. You may park in front of the unit, eliminating the need to move heavy items through a hallway.
What is a roll-up door?
A roll-up door is like a garage door; it rolls up overhead for easy access.
What is meant by climate-controlled storage?
Climate-controlled units are enclosed within a building structure, ensuring less dust, pests, and humidity that might ordinarily harm your belongings. The environment in these units is kept constant at an air-conditioned setting of between 72°F and 76°F. We recommend storing your most valuable items in a climate-controlled unit.
What is dehumidification?
Dehumidification is the process of removing excess moisture from the air using specialized equipment to reduce moisture levels. This will prolong the life of your belongings, especially furniture, photos, antiques, and electronics.
What is the difference between an indoor unit and an outdoor unit?
Indoor units are protected from the elements, have wide hallways, and are climate-controlled. In multi-story facilities, these units would have elevators.
Outdoor units typically resemble the environment of a garage, with the same ease of access that you would expect from a garage in your home. They are all on one level, with drive-up access.
Do you have trucks available for moving?
Yes, we have Penske Trucks available. Please call for reservation and quote based on the size of the truck you need.
How do I reserve a moving truck?
Please call (903) 501-3668
Can I borrow handcarts or dollies?
You are welcome to use all handcarts and dollies available. All we ask is that when you have finished using these items; please return them to the designated area.
Are there specific times that I can access my storage unit?
We provide 24 hour access to your storage unit.
Will my belongings be safe?
There is not a storage company that can guarantee that your belongings will be completely safe. However, our facilities are equipped with security features that deter crime. We offer the following security measures to protect our buildings.
Can I designate specific people, other than myself, to have access to my storage unit?
Digital Key Sharing is one of the most convenient features of the Noke Smart Entry System. You can simply go into the app on your phone and grant temporary unit access to a friend or family member. Digital key sharing can be revoked at any time, and a log keeps track of exactly when the unit was accessed. This state-of-the-art system provides unparalleled safety and security for you and your belongings.
Are certain items prohibited in storage units?
Yes. Anything that could increase the risk of damage to your goods or the goods of others is prohibited.
Do you rent space month-to-month or do I have to sign a long-term lease?
Our rental contracts are all month-to-month. No long-term lease is required.
Do you have automatic payment options?
We do. You can sign up for autopay with our managers at move-in or any point while you’re a customer with us. We will automatically deduct your monthly charges from a credit card, debit card, or bank account. If automatic payment isn’t for you, payment can be submitted manually every month by clicking “Pay Online” on our website.
Can I pay in person?
Yes. You can arrange to pay in person with our office staff. You may use cash, check, debit, or credit card.
What happens if I’m late with my payment?
We bill for 1 month on the day you move in. If your payment is late the following month, we grant every customer a 3-day grace period. Late fees will be charged beginning on the 4th day and 10th day. After the 10th of the month, any account that is past due will be denied access to their unit until the balance is brought current. If payment is not received by the 15th of the month, an additional late fee is added to your account. Late fee amounts are specified in your rental agreement. To avoid the possibility of late fees and being locked out at the gate, we recommend signing up for autopay.
What if I fail to pay my rent/late fees?
If rent and associated fees are not paid, you are at risk, under Texas law, of the contents of your unit being sold at auction to pay unpaid rent, fees, and any costs of the sale incurred by the facility owner. If, after this procedure, any net proceeds of the auction remain, they are paid to you. We never want this to happen. We do have options.
Do you hold auctions?
Unfortunately, from time to time we have no alternative but to conduct a public sale to satisfy a lien due to unpaid rent and the associated fees.
If I don’t lease a storage unit, can I still purchase packing and moving supplies?
Yes. You can purchase our high-quality moving and packing supplies whether or not you rent a storage unit.
*Self storage unit sizes are approximate and subject to availability.
*Promotions are subject to change at any time and available on select units. Cannot be combined with other offers.
*Other restrictions, taxes, and fees may apply.